Privacy Policy

1. Information We Collect

iLoveView ("we," "us," or "our") collects the following types of information when you use our video sharing platform:

a. Personal Information

• Account Information: Name, email address, username, phone number (optional), and profile information when you create an account.
• Payment Information: Credit card details, billing address, and transaction history when you make purchases (processed securely through third-party payment processors).
• Contact Information: Phone number, email address, and communication preferences when you interact with customer support or opt-in to communications.
• Identity Verification: Government-issued ID or other verification documents if required for account security or legal compliance.

b. Technical and Usage Information

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, videos watched, search queries, interaction patterns, session duration, and referral sources.
• Location Data: General geographic location based on IP address (we do not collect precise GPS location without explicit consent).
• Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies.

c. User-Generated Content

• Content: Videos, images, comments, likes, shares, and any other content you upload, post, or share on our platform.
• Communications: Messages sent through our platform and communications with other users.

2. How We Use Your Information

We use your information for the following purposes:

• Service Provision: Provide, maintain, and improve our platform's features and services.
• Personalization: Personalize your experience by recommending content tailored to your preferences and viewing history.
• Transaction Processing: Process payments, subscriptions, and other transactions securely.
• Communications: Send account-related notifications, customer support responses, and service updates.
• SMS Notifications: Send text message notifications to users who have opted-in during registration (see Section 4 for details).
• Security and Fraud Prevention: Detect, investigate, and prevent fraud, abuse, security breaches, and violations of our Terms of Service.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.
• Analytics: Analyze platform usage, performance, and user behavior to improve our services.
• Marketing: Send promotional materials and marketing communications (only with your consent).

3. Sharing Your Information

We value your privacy and will only share your information in the following circumstances:

• Service Providers: Trusted third-party partners who assist us with payment processing, hosting, analytics, customer support, SMS delivery (Telnyx), and other business operations. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or government request, or to protect the rights, property, or safety of iLoveView, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: When you explicitly consent to sharing, such as when you make content public or authorize third-party integrations.
• Public Content: Content you choose to make public on our platform may be viewed, shared, and indexed by others.

4. SMS Communications

Types of SMS Communications:

• Transactional Notifications: Account alerts, security notifications, and notifications when videos are shared with you
• Marketing Messages: Promotional offers, platform updates, and special announcements (separate opt-in required)

SMS Consent and Terms:

• Opt-In Required: All SMS communications require explicit opt-in during registration through clearly marked checkboxes
• Opt-Out Instructions: Reply STOP to any message to unsubscribe immediately from that message type
• Help Instructions: Reply HELP to any message for customer support assistance
• Message Frequency: Message frequency varies based on your account activity and selected preferences
• Carrier Charges: Standard message and data rates may apply from your mobile carrier
• Supported Carriers: Service available on major U.S. carriers; check with your carrier for compatibility

SMS Data Handling:

• We use Telnyx as our SMS service provider to deliver messages through toll-free numbers
• Your phone number is stored securely and used only for authorized SMS communications
• We maintain records of your SMS consent preferences and honor opt-out requests immediately
• SMS consent records are kept for compliance purposes as required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your personal information to another service
• Opt-Out: Opt-out of marketing communications and SMS notifications at any time
• California Residents: Additional rights under the California Consumer Privacy Act (CCPA)

To exercise these rights, contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content and advertisements
• Ensure platform security and prevent fraud

You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

8. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through email, SMS (if you've opted in), or prominent notice on our platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.